Return & Refund Policy

ROQUE33 Online Store

We want you to have a positive shopping experience. Please review our return and refund policy before placing an order.

30-Day Return Requests

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be unused, in their original condition, and include their original packaging and accessories.

All returns require prior authorization from our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number, a description of the issue, and photos of the product when available.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy.

Change-of-Mind Returns

Returns requested because of a change of mind or an incorrect selection may be accepted if the item meets our return conditions.

Customers are generally responsible for return shipping costs in these situations, unless otherwise required by applicable law.

We will provide return instructions and any applicable costs before the customer sends the item back.

Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including personalized products, opened personal care items where hygiene restrictions apply, and items specifically identified as final sale, subject to applicable law.

Refunds

Once a return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on the payment provider or financial institution.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests can generally be accommodated before an order enters processing or shipment. Once an order has been processed, cancellation may no longer be possible.

Return Instructions

Do not send items to our business address or directly to a supplier without prior authorization.

Contact our customer support team through the Contact Us page on our website to receive the appropriate instructions.

Contact Us

For returns, refunds, cancellations, or order-related questions, please visit:

roque33store.com

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.